POLICY WATER CONNECTION


Citizen’s Charter

Type of Frontline Service Fee Forms Duration of the Activity Person Responsible
1. Processing of application for new service connection
P3,800.00
Get form in Customer Service Assistant
20 mins
Customer Service Assistant
2. Collection of water bill payments and other required fees
None
Water bill
5 mins.
Teller & Collectors
3. Reading of monthly water bill consumption
None
Meter Reading
5 mins.
Meter Reader
4. Installation of new service connection line:


• Single meter connection


• Multiple meter connection


• With meter conn. Across rough road


• With meter conn. Across concrete road

 

None
Inspection fee of
P100.00 if hire a private plumber

for in-house installation

 

Maintenance Service Request

 


4 hours


2 hour


2 days


5 days

 

Engineering Clerk Plumber

5. Request for water meter and pipeline evaluation
None
Maintenance Service Request
2 hours
Engineering Clerk Plumber
6. Reconnection of water meters


• Below 7 days


• Above 7 days

 

P150.00


P250.00

 

Maintenance Service Request

 

1 hour

 

Plumber

Commercial Clerk

7. Request for meter transfer to other location/zone:

• Single meter:


2” to 6” (mainline)


 1” to 1 ½” mainline


• Multiple meters

 

 


P1,500.00


P1,000.00


P250.00

 

Maintenance Service Request

 

4 hours


1 hour

 

 

Plumber

8. Request for change of name
P350.00
Service Application forms and Waiver
30 min.
Commercial Clerk
9. Request for replacement of in-house fittings
P50.00/Fitting
Service Request
1.5 hours
Plumber